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CLM Update - Search

Forum|Forum|2 years ago
March 12, 2024
4 replies
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Hi All,

Newish to DocuSign and new to the Community! Glad I found it and hope this can be a great resource for our team. The most recent updates to the system include updates to Search and seem to have reduced functionality. Previously, search results included relevant folders, aiding in narrowing down results. Now, folders aren't included. Has anyone else experienced this? Any solutions to access party folders directly via Search?

Thanks!

CLM

Best answer by Pandy

Hello there,

We also turned off the “Modernized Search”. It was very overwhelming for our users & we too could not figure out a way to show the folder structure in a meaningful manner for the users to grasp. They just really struggled with it, so we have it off for now till Admins can get an opportunity to disect/digest/build some help document articles & then roll it out.

Alexandre.Augusto

Docusign Employee

Hello, @LglOps

Right, you’re using the new Search experience in CLM. It’s more intuitive.

Take a look on this article (and click in the Next to see all topics)

Also, I did a test on my account using the Filter Location, see the figure below:

I hope that helps!

Best,

Alexandre

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LglOps

Author

Conversation Starter

Hello Alexandre,

Thanks for the reply and the Support article reference.

We can see the Parties folder that you’ve highlighted, which is a filter. Our expectation is that the system searches folders.

What we are referring to is the actual folder containing the search term is not populated as a result in the new search experience.

The new search has been turned off for our environment. For those of you who also don’t care for the new search, tell DocuSign to turn it off in your environment. I’m willing to have it turned back on if the experience of showing the folder to click into comes back as a search result in the new search experience.

Thanks.

Daniel Michalek | Director, Legal Operations | Shockwave Medical, Inc.

Justin Jiang

Established Contributor

Can you try filtering to see only folders.

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

Pandy

Answer

Active Voice

Hello there,

We also turned off the “Modernized Search”. It was very overwhelming for our users & we too could not figure out a way to show the folder structure in a meaningful manner for the users to grasp. They just really struggled with it, so we have it off for now till Admins can get an opportunity to disect/digest/build some help document articles & then roll it out.

Have a Great One! Pandy

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