New Voice

Solved

adding another user

Forum|Forum|2 years ago
April 22, 2024
8 replies
466 views

Hi, new to docusign. having a lot of trouble adding 1 x user to my account. Any tips?

Best answer by Michael.Rave

@PTP

The screenshot shows “Subscription Seats 1”, which means you only purchased a single user license. Therefore, you cannot add additional users to your Docusign eSignature account.

Michael.Rave

Docusign Employee

@PTP

Sorry to hear you are having trouble adding a user to your account.

Look at this Docusign Support article with a step-by-step guide for eSignature.

As you posted your question in the CLM category, this video may help you to do so.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Justin Jiang

Established Contributor

Can you confirm you have admin access?

Welcome to the DocuSign Community and University! Your feedback is immensely appreciated. If this answer resolves your issue, please feel free to give it a Like and mark it as the "Best Answer". This helps others in the community find the information they need. Visit us at http://dsucustomers.docusign.com for more resources and support.

P

PTP

Author

New Voice

@Justin Jiang Hi justin yes definitely have admin access, i am the only user.

Michael.Rave

Answer

Docusign Employee

@PTP

The screenshot shows “Subscription Seats 1”, which means you only purchased a single user license. Therefore, you cannot add additional users to your Docusign eSignature account.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

S

Sandra Pauly

Newcomer

The middle Standard Plan, which we have, says up to 50 users can be added but I have the same problem as noted above, so if two people want to sign agreements under the Standard Plan, it requires a second seat? If so, what does “up to 50 users” mean?

Michael.Rave

Docusign Employee

@Sandra Pauly

Only senders are required to have a seat/license for Docusign eSignature. All recipients or signers can create a free Docusign account, which allows them to sign document only, but does not allow them to send documents.

The “up to 50 users” mean that you can purchase up to 50 seats (required for sending) under one account via self-service, instead of creating 50 individual accounts/subscriptions with separate invoices for your company.

The Docusign plans do have different features enabled, which is the key differentiator between them.

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

S

Sandra Pauly

Newcomer

@Michael.Rave Thanks so much for the quick reply and found your same answer in another conversation a bit too late! Much appreciated but it is a bit confusing and might help if the term is described in a bit more regarding “up to 50 users” :-)

M

mclayton

Newcomer

Thank you for the information. I am new to DocuSign and to be clear, I can purchase up to 50 more seats at $300 + tax per person, vs. actually having 50 seats/users for the level of subscription i purchased ($300 + tax) which was my initial (mis) understanding of the subscription.

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