Hello,

Thank you for reaching out here in the DocuSign Community.

The user ID, The username used to sign into the provided DocuSign instance. To find the API Username, go to the Account settings tab in DocuSign. Under Users And Groups, click Users and select a user.

The API Account ID is the account number that is used to set up API with other programs, To find the API Account ID, go to the Account settings tab in DocuSign. Under Integrations, click API and Keys.

The account number is the identifier that is available for all of the users, to identify in which account are they logged in. To find your DocuSign account number, First, log in to your DocuSign account. 

Click your profile image on the upper-right corner of the console.

Your account number is under your name and/or organization's name on the drop-down menu.

Please let us know if you need further assistance with anything else and click "Select as Best" below if you found the answer to be a valid solution to your issue!.

You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Best regards,

Christopher | DocuSign Community Moderator

I don't have an Account Settings tab???

Hello,

Thank you for reaching out here in the DocuSign Community.

Only Admin users have access to the settings tab, you will need to reach the administrator of your account and have him/her update your permission profile in the account.

Please let us know if you need further assistance with anything else and click "Select as Best" below if you found the answer to be a valid solution to your issue!.

You can create a case at https://support.docusign.com/en/contactSupport and a Support agent will contact you, If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support.

Best regards,

Christopher | DocuSign Community Moderator

Hallo,

although I am an Administrator over the App I can not see the Settings Tab too, could you tell me what should I do?

Best Regards

Hi 

As mentioned you need to be a DocuSign Administrator within the app. Reach out to an admin colleague in the system who can check for you. Also check you are using the correct email and password combination to log into the correct account.

Hi,

Thank you so much for the rapid answer, but I am a Docusign Administrator within the App, despite it I can not see the Settings Tab und I don't have any othe Account within the Docusign.

example image/ Settings>Integrations>Apps and Keys