User Management from our App

Question

Hi all,

I had a quick look through the forum and I couldn't really find an answer for this, so apologies if it's already been addressed..

We are developing our B2C platform and wish to integrate with Docusign to allow two users on the platform interact and sign a contract. Our platform manages its own user base (JWT authentication), and we would like to integrate into Docusign to post and sign documents.

The challenge that I have is, from what I can see we need to create a user on Docusign for each user within our platform, meaning they would need to sign up and create an account, please note our users are customers do not have an internal email address within our domain, so any sort of SSO isn't really an option for us.

Possibly I'm looking at this wrong or Docusign simply doesn't support our approach but any insight would be appreciated.

Thanks

mrave · Accepted Answer

@OODLDocuSign eSignature requires only the sender to have a user account. The signers do not require a DocuSign account. In your setup, you can achieve it by only having an integration user for DocuSign.When developing your B2C platform, you do not need to connect on a user level. It is most common to leverage a JWT grant for authentication between the two applications. The integration is then done via an integration user, which will trigger the signature workflow. You probably want to use the embedded signing feature to have them sign directly in your platform. For static forms there is also the option to create a PowerForm to allow self-service without the need for a deep integration.DocuSign PowerForms:https://www.docusign.com/products/electronic-signature/features/powerformsDocuSign Authentication overview:https://developers.docusign.com/platform/auth/DocuSign JWT grant authentication: https://developers.docusign.com/platform/auth/jwt/DocuSign Embedded Signing:https://developers.docusign.com/docs/esign-rest-api/esign101/concepts/embedding/

OODL · Answer

@Michael.RaveThank you for the above explanation, makes complete sense! Let me work on that and see how we get on!

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