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Urgent: I am taking an API class on 3/28 I added my gmail.com account in developers demo trouble accessing my company accounts


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Team,

I wanted to get a head start on setting up a developers account for an API class I am registered for. Set up succesful but know I cannot access my companies demo account. 

I logged out of the gmail demo. Every time I access it has that info and goes straight to enter your password.

 

Its not letting me change the email.

 

Any help would be appreciated.

Best answer by mrave

@cswicego

You can click on the arrow pointing left next to the email address, which will bring you back to the screen to input a different email address to sign into your other DocuSign account.

 

This is related to the email address being cached by your browser to not retype it the next time you want to sign in and expected behaviour and explains why you can access it via incognito or using a different browser. To change the email, click on the arrow.

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2 replies

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  • Newcomer
  • 2 replies
  • March 14, 2024

I can access through incognito

 


Michael.Rave
Docusign Employee
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  • Docusign Employee
  • 929 replies
  • Answer
  • March 14, 2024

@cswicego

You can click on the arrow pointing left next to the email address, which will bring you back to the screen to input a different email address to sign into your other DocuSign account.

 

This is related to the email address being cached by your browser to not retype it the next time you want to sign in and expected behaviour and explains why you can access it via incognito or using a different browser. To change the email, click on the arrow.