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April 8, 2024
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Error while requesting server, received a non successful HTTP code with response Body: {"error":"invalid_grant","error_description":"user_not_found"}

  • April 8, 2024
  • 1 reply
  • 365 views

Error while requesting server, received a non successful HTTP code with response Body: {"error":"invalid_grant","error_description":"user_not_found"} getting in preproduction

Best answer by Renan.Araujo

Hey @Veerabhadra

If you are using JWT Grant to execute your authentication process, please be sure that you are providing a valid User ID on “sub” parameter in your assertion payload. 

If the User ID value is incorrect (wrong UUID, targeting a user in another enviroment or anything like) it might trigger this user_not_found error message. 

Please check if this is enough to fix your issue. 

😎

1 reply

Renan.Araujo
Docusign Employee
April 11, 2024

Hey @Veerabhadra

If you are using JWT Grant to execute your authentication process, please be sure that you are providing a valid User ID on “sub” parameter in your assertion payload. 

If the User ID value is incorrect (wrong UUID, targeting a user in another enviroment or anything like) it might trigger this user_not_found error message. 

Please check if this is enough to fix your issue. 

😎

Renan Araujo, Developer Support @ Docusign