Authenticator App - Recovery Codes

Question

So, I’ve enabled a 2FA authentication app for my DocuSign account, but I’m not getting any recovery code or one time use codes in the event I lose my phone or get locked out of my authenticator.

How do I get these codes for my DocuSign account?

I have one time use codes for all other sites and keep them locked in a safe for security.

Thanks.

Sai.Dandamudi · Answer

HelloCould you please reverify the steps listed in this document& see how it goes. If it still didn't help you, please log a case with support, and from there, we will take a deeper look."Select as Best" below if you find the answer a valid solution to your issue and mark it as resolved.--Thanks & RegardsSai HariPriya Dandamudi|Developer Support Engineer | DocuSign

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