Back to Docusign.com
I have sent a document to India for signing and the person gets the error "Unable to start signing process" what could be the cause, please.
- Legacy User
Best answer by Community Expert
I think there may be quite a few possibilities and without knowing all the details on how they are trying to access the envelope it would be difficult to provide a concrete resolution rather I could offer some suggestions....
1) Make sure they aren't forwarding or being forwarded the envelope notification
2) Have the Recipient try using an alternate Browser
3) If they are trying to sign with a mobile device, have them try accessing the document with a desktop or laptop.
4) If they have a DocuSign account (even trial or free) already have them login and locate the envelope to sign or take action.
Past the above suggestions if they still are unable to sign then I would start a DocuSign Support case to attempt to resolve.
- Docusign Employee
- 1935 replies
- Answer
I think there may be quite a few possibilities and without knowing all the details on how they are trying to access the envelope it would be difficult to provide a concrete resolution rather I could offer some suggestions....
1) Make sure they aren't forwarding or being forwarded the envelope notification
2) Have the Recipient try using an alternate Browser
3) If they are trying to sign with a mobile device, have them try accessing the document with a desktop or laptop.
4) If they have a DocuSign account (even trial or free) already have them login and locate the envelope to sign or take action.
Past the above suggestions if they still are unable to sign then I would start a DocuSign Support case to attempt to resolve.
- Legacy User
- 3548 replies
Thank you I did suggest those things and they were able to sign the document after all. Vince
Reply
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.