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a client doesn't receive the email notification for signing a document? The E-Mail isn't in the clients spam file and the E-Mail address is written correctly. What can I do in this case? Many thanks!
- Legacy User
Best answer by Community Expert
Hello,
Thank you for reaching out here in the DocuSign Community.
Under certain circumstances, emails can be blocked by the recipient’s email domain configuration or can be marked as spam. You can find more details about these scenarios here:
https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails
If your recipient has confirmed that none of the above scenarios apply, we recommend creating a Customer Support case so that a Tech Support Expert can take a closer look at the issue. Please provide the envelope ID number in the case notes.
How to find your document’s envelope ID:
https://support.docusign.com/en/articles/Where-do-I-find-my-envelope-ID
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Docusign Employee
- 1935 replies
- Answer
Hello,
Thank you for reaching out here in the DocuSign Community.
Under certain circumstances, emails can be blocked by the recipient’s email domain configuration or can be marked as spam. You can find more details about these scenarios here:
https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails
If your recipient has confirmed that none of the above scenarios apply, we recommend creating a Customer Support case so that a Tech Support Expert can take a closer look at the issue. Please provide the envelope ID number in the case notes.
How to find your document’s envelope ID:
https://support.docusign.com/en/articles/Where-do-I-find-my-envelope-ID
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Legacy User
- 3548 replies
Hi,
many thanks for your quick answer. Unfortunately the first link in your post isn't available anymore. Can you please be so kind and check the link / send me the correct one? Thanks a lot. Kind regards, Sam
- Legacy User
- 3548 replies
Hello,
Thank you for reaching back.
Apologies. I have updated the comment with the correct link but just in case, I will add it in this one as well: https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails
If you are unable to open it, please try pasting the link in an incognito window.
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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