+1Hi team,
I tried to download the files with "Combined PDF" option, but I can only download the signed file.
I'm a "Receive a copy" role.
If I use the "Separate PDFs" option, I can download 2 separate files which Signed file + Envelop into 1 Zip.
Do I need any special setting for download the Signed file + Envelop into 1 PDF combined file?
Thank you very much for your support.
Best answer by Alejandro.Ramos
Hi Keiko,
Welcome to our DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
The behavior you describe is managed by the sending account administrator in Setting>Signing Settings>Envelope Delivery>Attach certificate of completion to envelope.
You can find more details on how to manage this setting, here:
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
+15Hi Keiko,
Welcome to our DocuSign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
The behavior you describe is managed by the sending account administrator in Setting>Signing Settings>Envelope Delivery>Attach certificate of completion to envelope.
You can find more details on how to manage this setting, here:
Feel free to let us know if you need further assistance with this.
Thank you for using DocuSign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | DocuSign Community Moderator
+15Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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