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DocuSign Admin Not Able to Create New Template!


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The “add new template” button is not there on my DocuSign account. I am the sole admin for my agency so it’s not like I can ask someone else to grant me permission. All the help posts I have read suggest you check with your admin. I am the admin. Please help!

Best answer by JohnSantos

@KellyK - Are you saying that when you go to Templates you don’t have these options? 

Would you have access to other accounts where you are not the Admin?

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JohnSantos
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  • Valued Contributor
  • 968 replies
  • Answer
  • June 10, 2024

@KellyK - Are you saying that when you go to Templates you don’t have these options? 

Would you have access to other accounts where you are not the Admin?


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  • Community Moderator
  • 2554 replies
  • June 24, 2024

Hello @KellyK ,


If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.


Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!