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I sent an email to a client from our business account and the client called asking me why it was asking him to pay one dollar when I told him it was free to sign.
When you receive an email from Docusign, does it ask people to donate a dollar to charity or something like that?
Solved
Financial donations?
+2- Newcomer
- 1 reply
Best answer by mrave
No, DocuSign does not ask users for a donation or something similar. Can you ask and provide a screenshot from the client and provide it?
As you described correctly there is no cost for the recipients, as the sender pays for the transaction in DocuSign eSignature.
+14- Docusign Employee
- 929 replies
- Answer
No, DocuSign does not ask users for a donation or something similar. Can you ask and provide a screenshot from the client and provide it?
As you described correctly there is no cost for the recipients, as the sender pays for the transaction in DocuSign eSignature.
+2- Newcomer
- 1 reply
Thanks for confirming. My client is not very tech savy, so I am not likely to be able to have him take a screenshot with over the phone instructions, but I will try.
But this does ease my biggest concern, which was that before signing there might be a donation request for something. Making my more venerable clients a bit confused, thinking they had to pay to sign.
Thank you again.
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