I cannot find where to cancel this plan

Hello @Sheila, 

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I know the importance of having the ability to change the account plan as needed. I understand you are not seeing the option to change the plan.

If you already tried the below steps:

To change your DocuSign plan, log into your account as an administrator, go to Settings, select Plan and Billing, and click on CHANGE PLAN. Choose your preferred payment option and plan, then click Buy Now to confirm and Purchase to complete the transaction. If you need to add users or additional features to your account, contact your DocuSign account administrator or the sales team for assistance. How do I change my DocuSign plan?

Please try the below troubleshooting:

• Clear cache/cookies
• Try a different browser(s)
• Try an Incognito window
• Try a different device
• Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
• Try using VPN, or if on one already, disconnect from VPN and try again

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

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