+1I have sent about 30 employee handbooks to be read and electronically signed by each employee.
A few have come back that I have been able to open, download and save to our organizational files. No problem.
However, I received one, and when I clicked to open, it sent me to a Docusign screen that said →
| Access Denied. |
| User lacks sufficient permissions. |
| For assistance, please visit our Support Center. |
How do I access the document? Why was I able to access the others and not this one?
Best answer by marco.tanglao
Hello
I hope you are doing well.
If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
+8Hello
Thank you for reaching out to the Docusign Community.
I have found some related topic to this issue and this may depends on what type of integration you are using.
Error "This Account lacks sufficient permissions - Connect not enabled for account"
If none of this links helps, I would suggest that you create a case using the link below so that you can be assisted by one of our support and perform further troubleshooting.
Open a case in the Docusign Support Center
I hope this helps. Please "Select as Best" below if you find the answer to be useful.
Best regards,
Marco Paulo| Docusign Community Moderator
+8Hello
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+8Hello
I hope you are doing well.
If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post?
It helps other community members who might have similar questions. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
Already have an account? Login
Join the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
