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Question

No longer able to open a new case on Docusign Support

  • December 16, 2024
  • 2 replies
  • 67 views

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Hi folks,

 

I just restarted my pro plan and would like the strikethrough feature back. I was trying to open a new case for the strikethrough feature to be back but never succeed to open a new case now. There is no longer a button called “New Case” or “Open a case” on my cases page. 

 

Can anyone help?

2 replies

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  • Digital Collaborator
  • 143 replies
  • December 16, 2024

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Hi ​@Not able to open a new case,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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