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The Sender of a PowerForm is listed as a recipient who Receives A Copy. Sometimes (but not EVERY time) she receives duplicate/multiple copies of the completed form. Why, especially if not ALWAYS?

C
Docusign Employee
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The Sender of a PowerForm is listed as a recipient who Receives A Copy. Sometimes (but not EVERY time) she receives duplicate/multiple copies of the completed form. Why, especially if not ALWAYS?

Best answer by Community Expert

Hello,

Thank you for reaching back and for the information.

So, according to the envelope ID provided, the Sender added themselves as a recipient (a Carbon Copy) and as the last recipient, so they received 1 notification of the completed envelope as the Sender and 1 notification of the completed envelope as a recipient, if they don't want to receive several of these notifications and they are the sender, I recommend removing them from the signing order as by default, all participants of the envelope (this includes the sender) will receive a copy of the completed document.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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8 replies

C
Docusign Employee
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Hello,

Thank you for reaching out here in the DocuSign Community.

I understand that the sender of the PowerForm to which they are also set as a Receives a Copy.

To better understand your issue, can you provide the following information?

In the PowerForm, what signing order did they set the Receives a Copy?

Is this a multiple PowerForm issue?

Please note that the sender will always get a copy of the completed documents.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
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Thanks for your speedy response, Nathaly. The Sender is listed as the final/last recipient, with the Role "Payroll Specialist" and as a receiver who "Receives A Copy" only.

C
Docusign Employee
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Hello,

Thank you for reaching back.

It could be due to that, if they are placed several times in the envelope routing and is the sender, they will get several completed notifications for each role they have in the envelope. Can you provide an envelope ID where you see these abnormalities take place?

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
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How do I find an envelope ID? Would Shirley (the sender) need to provide me with that?

C
Docusign Employee
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Hello,

Thank you for reaching back.

Yes, the sender can provide you with the envelope ID. There are several ways to find the envelope ID, please view the following: https://support.docusign.com/en/articles/Where-do-I-find-my-envelope-ID

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
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Thanks for waiting-- the envelope ID is xxxxxxxxxxxxxxx

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching back and for the information.

So, according to the envelope ID provided, the Sender added themselves as a recipient (a Carbon Copy) and as the last recipient, so they received 1 notification of the completed envelope as the Sender and 1 notification of the completed envelope as a recipient, if they don't want to receive several of these notifications and they are the sender, I recommend removing them from the signing order as by default, all participants of the envelope (this includes the sender) will receive a copy of the completed document.

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
Forum|alt.badge.img

Thanks, you confirmed my suspicion ;-) I will remove her as a recipient and keep just "Sender" as her role in the process.

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