When I try to use the function to have the client sign the document...it is TINY? What happened? I also want to add text...but the text box is also Tiny and I can't type any text into the box??
Tags are too small
Best answer by Community Expert
Welcome to the Community!
If you are placing tags on the document and they are appearing very small, this is normally caused by an uploaded PDF that was very large.
Each document has a page size and resolution(dpi) . DocuSign maintains the resolution and page size when uploaded into the application . If the resolution is high or the page is oversized, then fields appear very small when placed on your document.
Learn more in Issue #2 of the related post: (https://support.docusign.com/en/answers/00004168) Any Tips for Uploading Documents?
You can normally resolve by either 1. Manually Changing the size of the tag.
- Learn how in the previously answered thread (https://support.docusign.com/en/answers/00003049) Is it possible to change the size of your signature
2. Reformatting the document
- using the (https://support.docusign.com/en/answers/00008225) Print Driver
- or a PDF editor to ensure that the document is the correct size, before uploading into DocuSign
- One community member swears by compressing files before every upload in the thread (https://support.docusign.com/en/answers/00004373) Compression Suggestions for large files .
Happy DocuSigning,
Marc
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