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How to remove an email that has the incorrect name but correct address?

C
Docusign Employee
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I typed in the incorrect name on an email address and need to delete that email so the correct person can e-sign a document. Cannot find how to remove emails from my contact list. Any suggestons?

Best answer by Community Expert

Hello,

Thank you for reaching out here in the DocuSign Community.

It would be the same steps to delete a contact if you do not wish to edit it:

  1. Your profile picture/initials on the top right
  2. My Preferences
  3. Contacts: https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=twh1578456324503.html&_LANG=enus

If the name/email was added incorrectly in an envelope, you can go ahead and correct the envelope as well: https://support.docusign.com/en/guides/ndse-user-guide-correct-documents

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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3 replies

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching out here in the DocuSign Community.

We apologize for the inconvenience, I understand that the wrong email address was typed in and you are trying to have it changed in your contacts list. Is that correct?

If yes, you can edit your contacts by going to:

  1. Your profile picture/initials on the top right
  2. My Preferences
  3. Contacts: https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=twh1578456324503.html&_LANG=enus

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

C
Docusign Employee
Forum|alt.badge.img

yes How do I delete

C
Docusign Employee
Forum|alt.badge.img

Hello,

Thank you for reaching out here in the DocuSign Community.

It would be the same steps to delete a contact if you do not wish to edit it:

  1. Your profile picture/initials on the top right
  2. My Preferences
  3. Contacts: https://support.docusign.com/s/document-item?bundleId=jux1643235969954&topicId=twh1578456324503.html&_LANG=enus

If the name/email was added incorrectly in an envelope, you can go ahead and correct the envelope as well: https://support.docusign.com/en/guides/ndse-user-guide-correct-documents

Let us know if you need further assistance with this.

Best regards,

Nathaly | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

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