You are not authorized to access the envelope.

Hello

I runned into the same issue today after I just intalled the Docusign App Launcher. I'm also Admin in both tools with all necessary permission sets - the only difference is im trying with Opportunity as a source.

As soon as I try to save the document I upload or add a contact in the 2nd step (and skipping the first one) I get the same message - "You are not authorized to access the envelope."

Hopefully someone can give more info

Hi, I am facing the exact same problem. I would love some help here as well.

Thanks!

Same problem here

Hello there,

As suggested in https://docs.docusign.com/supportdocs/dal-esignature-essentials-admin-guide/Content/esignature-essentials-troubleshooting-guide.htm#azw1597029242182 I did enable the "Allow sender to override account defaults" in the docusign account, but I still can't create a template. Getting the "You are not authorized to access the envelope." message as soon as I click the first Next button after choosing a title and Object (Opportunity).

Any ideas?

I am having the same problem. "Allow sender to override account defaults"  was already checked in my DocuSign account and yet I still get this error when I try to create a new docusign envelope template in Salesforce. I'm using v3.3.1 of the DocuSign Apps Launcher.

So there are two steps you need to do to fix this error:

1. Ensure that you have all of the IP Addresses Whitelisted from Docusign (see in the help article) & added to Trusted Networks
2. Then go and follow that help article, Login to Docusign > Settings > Reminders & Expiration > Allow senders to override account defaults

I had this problem too. Editing the user's DocuSign Permission Profile (in DocuSign not Salesforce) from DS Viewer to DS Sender fixed it.

Hi I do have the same problem. the instruction above is  not the same as my current view.

How to find that settings in the instructions? since I’m not seeing it from my end and I’m already the admin user here.