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I cannot drag initial and signatures fields to documents- take multiple tries and hit and miss

C
Docusign Employee
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Never experienced this issue before- trying to send contract but cannot drag initials or signatures fields

Best answer by Community Expert

Hi!

You're welcome. So, you're using Safari, can you clear the cache and cookies and try again or, if you have an additional browser downloaded (such as Chrome) try to access DocuSign in the different browser.

How to Clear Cache/Cookies of Various Browsers: https://support.docusign.com/en/articles/How-do-I-clear-the-Cache-and-Cookies-in-my-Browser

Donna

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4 replies

C
Docusign Employee
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H,

Welcome to the DocuSign Support Community!

Are you using the app or the website? If you're using the webiste, are you able to dragand drop the initial and signature fields if you use a totally different browser?

Donna

Community Moderator

C
Docusign Employee
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thank you for getting back to me. I am logging into the website from my iPad like I have always done. Have never experienced this.

C
Docusign Employee
Forum|alt.badge.img

Hi!

You're welcome. So, you're using Safari, can you clear the cache and cookies and try again or, if you have an additional browser downloaded (such as Chrome) try to access DocuSign in the different browser.

How to Clear Cache/Cookies of Various Browsers: https://support.docusign.com/en/articles/How-do-I-clear-the-Cache-and-Cookies-in-my-Browser

Donna

C
Docusign Employee
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That worked- thank you so much, and have a terrific weekend-

Dixie

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