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Question

Document size issues

  • April 30, 2024
  • 4 replies
  • 289 views

Forum|alt.badge.img+2

How do I send or re-size a document that is larger than 25 MB please?

4 replies

Forum|alt.badge.img+15
  • Valued Contributor
  • 557 replies
  • April 30, 2024

@Anayo You can try to optimize the document inside the document editor that created the document like Word or Adobe Acrobat. Use more compressible images if possible. Also split the document into two pieces and upload each separately into the envelope. Those are likely just a few options that would get the document under 25MB or at least have two files that are smaller then the one large file.


Forum|alt.badge.img+2
  • Author
  • Newcomer
  • 1 reply
  • May 1, 2024

@David.Schmitz thanks for your response. Much appreciated.


Justin Jiang
Digital Collaborator
Forum|alt.badge.img+11
  • Digital Collaborator
  • 205 replies
  • May 1, 2024

25 MB is way too big. Maybe there are rich images inside. 


Forum|alt.badge.img+14

Hi @Anayo,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


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