Rich text in a Docugen field

Hello @tompasto,

Thank you for reaching out to the Docusign Community.

Besides the "DocGen creation failed.  One or more validation errors occurred." error message, did get an error ID? Is that the full error message?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello @Christopher.Alpizar ,

Find below the complete error report i have from Power Automate.

We do have a full contract with Docugen, and advace features options for Docusign esignature that we start to implement.

As i sais previously everything works fine if i send a simple text to the document i made with Docugen for Word. But we want to be able to had some rich text format as Bold, bullets and End of line to the text that is send to the field. If i send html syntax we have this error:

{
    "statusCode": 400,
    "headers": {
        "Cache-Control": "no-cache",
        "Pragma": "no-cache",
        "Vary": "Origin,Accept-Encoding",
        "Strict-Transport-Security": "max-age=31536000; includeSubDomains",
        "Request-Context": "appId=cid-v1:1cd6ac4f-6888-4dc9-81c2-d94704de0844",
        "X-Content-Type-Options": "nosniff",
        "X-RateLimit-Reset": "1728399600",
        "X-RateLimit-Remaining": "2960",
        "X-RateLimit-Limit": "3000",
        "X-BurstLimit-Remaining": "487",
        "X-BurstLimit-Limit": "500",
        "X-DocuSign-TraceToken": "83029949-8f5b-4388-8422-0c41627ba3a7",
        "X-DocuSign-Node": "QC1FE60",
        "x-ms-function-status": "OK",
        "Date": "Tue, 08 Oct 2024 14:59:36 GMT",
        "Content-Length": "116",
        "Content-Type": "application/json; charset=utf-8",
        "Expires": "-1"
    },
    "body": {
        "errorCode": "DOCGEN_CREATION_FAILURE",
        "message": "DocGen creation failed.  One or more validation errors occurred."
    }

On another try, i was able to Generate the document, but the hml tags are displayed into the generated document instead of being interpreted.

Hello @tompasto,

Can you provide a screenshot the generated document?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Here how the document is generated

Hello @tompasto,

Is this happening when creating another document with a different configuration?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Is this happening when creating another document with a different configuration?

 Yes

Hello @tompasto,

Is your Docusign Account linked to the same email address that you use to create this community user?

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

No, I have an enterprise Licence account in docusign for Docugen Generation.

Hello @tompasto,

In this case, I recommend opening a ticket with Docusign support and having the support agent review the current configuration for this flow.

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

This is what I ended up doing, I finally got the answer, richtext, html and images are not supported with the DocuGen function.

Tx