Need Help: "Web service callout failed" Error with DocuSign eSignature App in Salesforce

Hi @DavidGiller,

Welcome to the Docusign Community!

We are glad to have you here and can't wait to help share as much knowledge as possible.

I am sorry to hear that you haven’t been able to add your button to these Salesforce Custom Objects, but I will assist you in solving the issue.

This behavior could be related to an ongoing product issue. There have been some cases tracked under this ticket in which the issue was resolved by ensuring that you have overridden your Global Publisher layout setup for quick actions. As well as enabling “Salesforce Mobile and Lightning Experience Action” for all layouts.

For more details on this process, see:

Customize Actions with the Enhanced Page Layout Editor

If this doesn’t help solve the issue, we might need to include you as part of the affected account’s list. If needed, you may refer our support team to ticket ID DFS-14651.

Feel free to let us know if you need further assistance with this. 

Thank you for using Docusign, we hope you have a wonderful rest of your day! 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

Hi @DavidGiller,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested? 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!   

Hi,

I’m experiencing the same problem as David Giller. Your proposed steps did not solve the issue. When will it be solved from DocuSign side?

Kind regards,

Gernot Stelzer

Hi @gernotstelzer,

Thank you for following up.

If you have followed the steps outlined in the guide provided as part of my last comment but hasn’t been able to solve the issue. Then it will be best for us to take a closer look at your setup, to do so, please create a new support case by filling out the form provided below:

https://support.docusign.com/en/contactSupport 

If you are not able to open the case on the same page, you should scroll down to More Support Options and select "I can't reset my password or don't have an account." you will have the option of filling out the form or calling Support. 

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!