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There are several users that I have listed in my shared envelopes. Some of the users in my list no longer have accounts in Docusign. How can I remove these orphaned users from my list of shared envelopes when the user account no longer exist?
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Can I remove a user from my shared envelopes when the user account has been deleted?
- Legacy User
Best answer by Community Expert
Go to Settings, Users, locate your User, select Action then "Share User's Envelopes". A list of currently shared Users should appear with the option to "Remove". Also I know you can close Users, but I did not see any option to Delete a User. So you may need to re-open the User and then remove the share and then re-close the User.
- Legacy User
- 3548 replies
Shared envelopes are between Users in the same DocuSign Account. The shared envelopes are setup by a DocuSign Admin and can only be removed by a DocuSig Admin. I would start by contacting your DocuSign Admin to request removal of the Users from sharing your envelopes and vice versa.
- Legacy User
- 3548 replies
I am the Docusign admin but I don't see a way to remove someone from my list of Shared envelopes when the shared person no longer has an account in the system. I typically removed the sharing prior to deletion of the user record, but have a couple orphaned users listed in my shared envelopes.
- Docusign Employee
- 1935 replies
- Answer
Go to Settings, Users, locate your User, select Action then "Share User's Envelopes". A list of currently shared Users should appear with the option to "Remove". Also I know you can close Users, but I did not see any option to Delete a User. So you may need to re-open the User and then remove the share and then re-close the User.
- Legacy User
- 3548 replies
Thanks for the update. I was able to unshare the envelopes by searching for the Users name for Closed users.
- Legacy User
- 3548 replies
I had this very question today and your response helped, thank you!
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