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I manage an office that has a docusign account. We have gotten messages saying we’ve used all our envelopes when we haven’t, and are sometimes unable to use them. I can’t find a phone number or contact email for docusign anywhere. There also seems to be an issue with our billing information, but I have updated our payment details and have paid our bill but this doesn’t seem to be reflected when we log in. Please can someone contact me to assist?
+10- Digital Collaborator
- 143 replies
You could try opening a support case. From the DocuSign website scroll to the bottom, choose ‘contact us’ and then choose ‘open a case’.
good luck
mr1
+1- Newcomer
- 1 reply
me Same issues and I bought more ENV I still had some left that was Oct 24 and then I was charged double over $1000 and they counted me as 2 people, I have been with them 8 years, can not get anyone to call me back, they did finly move me to 1 person and issued me a credit, I want a refund its over $500 owed to me.
Is this s scam? How do I get real help?
Ready to drop DOCUSIGN and get my FREE account with NAR.
+8- Community Moderator
- 143 replies
Hello @CynOr,
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Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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