How to Ask a Great Question in the Docusign Community Help Forums

The Docusign Community Help Forums are where you can go to get unstuck, get feedback on how you use Docusign, and connect with others who have solved similar challenges.

But to get helpful answers, it’s important to ask your question in a way that’s clear and easy to respond to.

Here are some simple tips to make sure your post gets the best possible answers:

1. Use a clear and descriptive title

A good title sets the stage for your question. Be specific so others know exactly what you're asking.

Example:
✅ "How do I automate approval workflows in Docusign CLM?"
❌ "Need help with workflows!"

The first title tells the reader what the issue is about, helping the right experts find and answer your question.

2. Provide context and background

Give some details so others understand your situation. Mention:

• Which Docusign product you're using (eSignature, CLM, Navigator, etc.)
• Any relevant settings or configurations
• What you've already tried and what happened

Example:
"I'm using Docusign CLM to manage vendor contracts and want to set up an approval workflow. I tried using conditional rules, but the approvals aren’t routing correctly. Has anyone set up something similar?"

Providing context avoids back-and-forth clarifications and leads to better answers faster.

3. Ask specific questions

The clearer your question, the better the answers you’ll get. Avoid vague questions that could have too many possible answers.

Example:
✅ "How can I require two-factor authentication for specific signers in Docusign eSignature?"
❌ "How do I make Docusign more secure?"

Specific questions get specific answers. Broad questions may not get the details you need.

4. Encourage discussion when relevant

Some of the best insights come from open discussion. If you’re looking for opinions or best practices, invite different perspectives.

Example:
"For those using bulk send in Docusign eSignature, what’s your experience with recipient engagement? Have you found any tricks to improve response rates?"

This encourages members to share strategies and lessons learned.

5. Be appreciative 

A little courtesy goes a long way in building a positive community. Thanking people for their time makes them more likely to help.

Example:
"I appreciate any insights you can share! Thanks in advance for your help."

Quick recap 

✅ Use a clear, descriptive title
✅ Provide background and details
✅ Ask specific, focused questions
✅ Invite discussion when relevant
✅ Be polite and appreciative

By following these tips, you'll get more helpful answers—and help make the Docusign Community an even better place to learn and share.

Here’s an example of a post that the Docusign Community team loves for following these guidelines: