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Question

Salesforce Package Installation

  • January 16, 2025
  • 2 replies
  • 46 views
R
Newcomer
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Hi Team,

 

I have installed the appexchange product ‘Docusign eSignature for Salesforce’  in my personal developer salesforce org. After i authorize with salesforce credentials, in second step/tab when i try to authorize ‘DocuSign’ its saying invalid password. However if I use the same credentials to login directly into Docusign its working fine.

 

Do i need to connect salesforce or establish the connect from Docusign or from within Salesforce screen?

Your quick response is highly appreciated.

 

Thanks,

Raj Burugupally

2 replies

C
Community Moderator
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Hello ​@Raj_Burugupally,

Thank you for reaching out to the Docusign Community.

To better assist you, were you trying to connect the Docusign for Salesforce or the Docusign Apps Launcher

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

 

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Community Moderator
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Hi ​@Raj_Burugupally ,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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