"We are unable to find your name in the public information database so you can not access these documents"
I got this message. What should I do?
"We are unable to find your name in the public information database so you can not access these documents"

Best answer by Alexandre.Augusto
Hello,
Welcome to the DocuSign Community!
The sender of the envelope set an authentication method called Knowledge Database where there are information about citizen in USA.
After clicking in the Review Document buttons to access the envelope, you get a pop-up window informing that you need to respond some questions and if the answers match with the Knowledge Database so you’ll get access to the envelope.
Double check if have entered the correct information as asked by the questions, since you got an error, I suggest to you contact the Sender of the envelope who can resend the a new email notification for you, the sender can keep the Knowledge Database authenticator factor or choose another one available to him/her.
I hope that helps!
Alexandre
Reply
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.