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How can two recipients download same completed document (PDF), and one of them has missing (blank) pages. Am suspecting PDF settings. Any ideas?
Solved
Missing documents when downloading completed envelope
+3- New Voice
- 14 replies
Best answer by Pawan Gangwani
michmi wrote:
Hi Pawan. Yes and when user clicks on ‘Combine all PDFs into single file’ and clicks on ‘Download’ the PDF download consists of 4 documents + COC (COC states 6 documents). Another user who is also a signer of same document is downloading the 6 documents + COC successfully via same path.
Is there any document visibility configuration set-up, or if not then I might suggest you to raise the ticket to the DS Support. Create Case ticket
To ensure that the DocuSign Support team handles your request in the most efficient manner, please include all relevant information in your support case (the complete PDF, the affected Envelope ID, and details of the affected recipient).
+13- Rising Star
- 397 replies
Hello
I hope you doing great. So are you downloading from eSignature or from CLM?
+3- New Voice
- 14 replies
To be more specific from ‘Agreements’, from both ‘Inbox’ and ‘Completed’
+13- Rising Star
- 397 replies
Hey Are you seeing these option while downloading the document?
if not can you share what exactly you seeing?
+3- New Voice
- 14 replies
Hi Pawan. Yes and when user clicks on ‘Combine all PDFs into single file’ and clicks on ‘Download’ the PDF download consists of 4 documents + COC (COC states 6 documents). Another user who is also a signer of same document is downloading the 6 documents + COC successfully via same path.
+13- Rising Star
- 397 replies
- Answer
michmi wrote:
Hi Pawan. Yes and when user clicks on ‘Combine all PDFs into single file’ and clicks on ‘Download’ the PDF download consists of 4 documents + COC (COC states 6 documents). Another user who is also a signer of same document is downloading the 6 documents + COC successfully via same path.
Is there any document visibility configuration set-up, or if not then I might suggest you to raise the ticket to the DS Support. Create Case ticket
To ensure that the DocuSign Support team handles your request in the most efficient manner, please include all relevant information in your support case (the complete PDF, the affected Envelope ID, and details of the affected recipient).
+3- New Voice
- 14 replies
Hi Pawan and thank you for your reply. We have requested assistance from DS Support. Am sure we are not the only ones who have encountered this issue.
1 person likes this
+13- Rising Star
- 397 replies
michmi wrote:
Hi Pawan and thank you for your reply. We have requested assistance from DS Support. Am sure we are not the only ones who have encountered this issue.
That’s great, I am sure support team will help you out. If you find the solution then do not forget to share with the wider audience here and mark it best.
Thanks!
+3- New Voice
- 14 replies
Thanks Pawan. DS Support have advised it is a visibility issue.
1 person likes this
+3- New Voice
- 14 replies
It was Visibility issue from Settings/Sending Settings. From dropdown list to chose ‘OFF’
1 person likes this
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