+1asking on behalf of a relative. He works for party A. Another employee at party A signed a contract with party B they were not empowered to sign, and are now denying signing the contract at all.
without a copy of the contract, where to start investigating this disputed signature?
party B has a docusign license, but not party A.
Best answer by Alejandro.Ramos
Hi
Welcome to the Docusign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear about this inconvenient situation caused by this undesired signature, but I will share more details on how to tackle this scenario.
In most legal contexts, a simple “electronic signature” will not be considered valid, as this signature workflow doesn’t prove the recipient’s identity.
For most high-value transactions, you will be required to use an Advanced or Qualified Electronic Signature, which includes an extra recipient verification step.
For more details on this topic, see:
Types of Digital Signature: AES, QES, SES, explained
What is the difference between a Digital Signature and an Electronic Signature | Docusign
Are Electronic Signatures Safe?
If the signature in question was not a Digital Signature, its validity can be easily contested in court. In order to confirm what signature type was used in the envelope, Party A will need to access the envelope either through the DocuSign dashboard, or through the signature completion email notification sent to the email related to the envelope.
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+15Hi
Welcome to the Docusign Community!
We are glad to have you here and can't wait to help share as much knowledge as possible.
I am sorry to hear about this inconvenient situation caused by this undesired signature, but I will share more details on how to tackle this scenario.
In most legal contexts, a simple “electronic signature” will not be considered valid, as this signature workflow doesn’t prove the recipient’s identity.
For most high-value transactions, you will be required to use an Advanced or Qualified Electronic Signature, which includes an extra recipient verification step.
For more details on this topic, see:
Types of Digital Signature: AES, QES, SES, explained
What is the difference between a Digital Signature and an Electronic Signature | Docusign
Are Electronic Signatures Safe?
If the signature in question was not a Digital Signature, its validity can be easily contested in court. In order to confirm what signature type was used in the envelope, Party A will need to access the envelope either through the DocuSign dashboard, or through the signature completion email notification sent to the email related to the envelope.
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
Please click "Best Answer" below if you find my reply to be a valid solution to your issue!
+15Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
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