Why do I have no prefill options except Line

Here is the pre-fill tools. There are no options.

Hi @SteveBeard,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I have the same exact issue too @Christopher.Alpizar If you could please advise 

Hi @SpringBirnhamwoodsKumon ,

I hope you are doing well.

To confirm, is the email that you used to create this community user the same one that is linked to your Docusign account?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I also have the same issue.. Just a line available in pre-filled tools

Hi  @ManlyLSC,

I hope you are doing well.

I know this is a repetitive question but to confirm, is the email that you used to create this community user the same one that is linked to your Docusign account?

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Same issue here, and yes, the email that you used to create this community user the same one that is linked to my Docusign account.

Hi @lrichard,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you do not have some of the prefill options.

To confirm, did you have more options in the past for the prefill tools?

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Are you not able to just tell us if the Prefill Line tool is the only one available to free accounts?

Hi @chacemclees,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand you want to know which plans the Pre-fill tools are available.

The Pre-Fill Tools are only available for Standard or above plans, if options are missing the configuration at the backend must be reviewed for this, a case with Docusign Support is needed, To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case". Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center, If you’re not able to open a Customer Support case via the above link, you can find below the available phone numbers to contact Customer Support:

• Please see the following announcement regarding important changes to
  Docusign Live Inbound Phone Support:
  https://support.docusign.com/s/articles/Upcoming-Changes-to-Live-Inbound-
  Phone-Support?language=en_US

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi @chacemclees,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I am trying to proof worth to one of our business units, I am using a demo / trail / free account, according to Docusign this account is a Business Pro account, however when attempting to import the Sample Lease template, I get the following error: Does this mean the trail account do not support Prefill tabs?

Hi @chacemclees,

Is the account that you are using linked to the email that you used to create this community user?

Let us know if you need further assistance.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I am having this same issue. I can only add a line in pre-fill fields. Yes, the email I am posting with is the same on my account.