+2When we add a wrong value of phone number, they display us this error message Recipient phone number is invalid. Phone number for SMS Authentication, my question can we personalize it in fucntion of language of the user of the org of the user (we integrate salesforce with docusign)
Best answer by mrave
You need to log into Docusign eSignature and cannot change a users language from the Salesforce interface. Salesforce is not designed to access and change such user features.
+14The error messages should be displayed in the language set in the Docusign user account. So you cannot personalise it in terms of changing the actual error message, but it will be localised based on the language.
In the Salesforce.com context I am not sure if will take the language from the Salesforce.com user interface or from the Docusign account. It is the easiest to test this and probably change the Docusign account language.
+2Thank you for your response. I have an additional question:
How can I change the language from the DocuSign user account? Are there specific settings I can adjust directly from Salesforce, or do I need to make this change directly in the DocuSign interface?
Your help would be greatly appreciated.
+14You need to make these changes in the Docusign interface in the Users section of the Admin area and overwrite the user setting. Every user is able to change the language for the user interface by themselves.
+2+14
As Administrator, this is the correct link: https://apps.docusign.com/admin/users
As User, this is the correct link: https://account.docusign.com/me/language-region
If you have set up an organisation, you need to access the User section from Docusign Admin.
+2+14You need to log into Docusign eSignature and cannot change a users language from the Salesforce interface. Salesforce is not designed to access and change such user features.
+15Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Already have an account? Login
Join the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Back to Docusign.com
