+1You know the Norton scam? The one where they send you an invoice via email asking you to pay for your renewal or your services? Well now they are sending their invoice via Docusign. You guys might want to look into this. The one I got recently was from Jason Colon email:
(emails remove due to personal information)
I have no subscriptions to Norton and will never subscribe to anything from them. Just an FYI.
Goodkirk
Best answer by nathaly.monge
Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I understand you are suspicious of receiving fraudulent emails. I’m sorry to that bad actors are using the DocuSign product inappropriately and we appreciate you making us aware.
Our Security teams have created an Incident Reporting guide on our Trust site. Please click the link below for up-to-date information on how to let Security know about phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting
There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15Hello
Welcome to the Docusign Community and thank you for posting your concerns!
I understand you are suspicious of receiving fraudulent emails. I’m sorry to that bad actors are using the DocuSign product inappropriately and we appreciate you making us aware.
Our Security teams have created an Incident Reporting guide on our Trust site. Please click the link below for up-to-date information on how to let Security know about phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting
There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+1I just received the same thing - a first for me using docusign and not a good omen for a security company’s prospects. Aside from it being a confusing email with no reference to the entity sending it, only a suspicious looking email address from one “Sydney Robinson”, but it was odd that docusign participated in such a scheme. It was very helpful to have “goodkirk” background, and I support the suggestion that docusign take a harder look at this.
+15Hello
Welcome to the Docusign Community and thank you for posting your concerns!
We truly apologize for the troubles this may cause you but the best way to make Docusign aware of these issues would be by sending an email to the email address listed in our Incident Reporting guide on our Trust site. Please click the link below for up-to-date information on how to let Security know about phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting
There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf
Let us know if you need further assistance with this.
Best regards,
Nathaly | DocuSign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Also received the same email today.
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