I have input the correct phone number and client can't receive SMS

Hello, @Amy.B 

You are welcome to the Docusign Community!

If the sent envelope stills as Waiting for Other status so you can Correct the envelope. Find the pending envelope, click in the button Correct, fix the phone number to the 2nd signer, click Next, then the Correct button. Your signer will get a new email notification to sign.

Let me know if I answered your question, if so, I’d appreciate your Like, thanks!

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Best,

Alexandre

Hi @Amy.B,

I hope you are doing well.

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.