Is this normal behavior for delayed routing?

It sounds like you might need a conditional workflow where certain recipients receive the document immediately after signing, while others receive it after a delay. This can be somewhat complex to configure if you are using standard DocuSign features. You might need to explore using advanced features like DocuSign's PowerForms or custom API integrations that support conditional logic based on time delays or specific triggers.

Hello @CDJ ,

If you found the provided response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

@nathaly.monge while I appreciate @Justin Jiang taking the time to reply, I’m still convinced this is a system bug the Docusign engineers need to address. I shared this with my account manager and he agreed with me. Is there any way in this new community to submit a bug report or new feature request?

Hello @CDJ ,

Thank you for reaching back.

I understand, to report a bug and/or provide feedback you can: provide feedback directly from your account if you are an admin or open a customer support case.

Can you please confirm that the below does not apply for your envelopes?

• The hold period is not at the start or end of the envelope as it must have at least one recipient before and after it.
• Only one hold period is in between each position in the routing order (e.g., between routing order 1 and 2).
• No delay added between recipients at the same routing order.
• Not supported features: Remote Online Notary.

If they do not apply and you’re a Docusign Administrator for a corporate plan, you have the additional option of filing your request directly when you’re logged into your account. You’ll be able to click the “Give Feedback” button at the bottom of the screen to submit your idea.

Otherwise, you can create a Customer Support case by clicking the link below, and we’ll address your request as soon as possible. https://support.docusign.com/en/contactSupport  

1. Select Open a Support Case at the top of the page.
2. Select the Continue button beneath eSignature, Rooms, and CLM. Note: If you're a DoD customer, select DoD Customer Login.
3. Log in using your Product credentials (email and password) and select Continue:
   1. The Docusign Support Center requires login credentials for a Production account. The account can be a Trial account, but it must be in a Production environment (i.e., not a Demo or Sandbox environment).
   2. Have issues logging in? Try these troubleshooting steps.
4. Select a Case Subject. Note: If you have multiple DocuSign accounts, a pop-up will appear. Select an account to continue.
5. Select any of the resources under ‘Need Answers Fast?’ that address your issue.
6. If that doesn't answer your question, select the Add Case Details button.          
7. Complete the case form.

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!

Hello @CDJ ,

If you found my response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Nathaly | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!