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We sent the document to the signer several times but the signer didn’t receive the email from Docusign.
They checked junk and spam folders. What are the potential reasons?
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The signer didn't receive email notification from Docusign
+1- Newcomer
Best answer by mrave
Sorry to hear that you experience issues with your signers not receiving the Docusign email notifications. If they have a Docusign account they can simply login to get access to the documents and sign them regardless of the email notification.
In Docusign eSignature users is able to configure which email notifications they want to receive. Therefore, one reason is that they may have opted out. More likely the email got blocked internally, which is why reaching out to their IT department is most promising.
This Docusign support article has additional information on the topic that may help to resolve this.
+14- Docusign Employee
- 929 replies
- Answer
Sorry to hear that you experience issues with your signers not receiving the Docusign email notifications. If they have a Docusign account they can simply login to get access to the documents and sign them regardless of the email notification.
In Docusign eSignature users is able to configure which email notifications they want to receive. Therefore, one reason is that they may have opted out. More likely the email got blocked internally, which is why reaching out to their IT department is most promising.
This Docusign support article has additional information on the topic that may help to resolve this.
+15- Community Moderator
- 2070 replies
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Alejandro R. | DocuSign Community Moderator
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