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Why can't I add a field when I'm correcting an UNCOMPLETED doc?

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I’m trying to correct a document as the other party’s signatory has changed.

We have signed, the other party has not. I select Correct then a message “Missing fields for recipients” comes up and I select Add Fields but nothing happens. I don’t want to have to void the entire document and resend but that appears my only option.

Best answer by NatM

Thank you David. I definitely have recipients added as different fields. I’m just changing one signatory (initial signatory hasn’t signed) so I should be able to Correct, Add a signatory, change the old signatorys role to Receives a Copy then Add Field as I’ve done in the past. The option comes up but it doesn’t let me Add Field. Nothing has been attached to the envelope since I sent it.

I was trying to avoid voiding and resending. 

SOLVED: What I did was replace the initial signatory details with the updated details then re-added the initial signatory as a NEW “Receives a Copy” recipient - that seems to solve it. 

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  • David.SchmitzValued Contributor
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  • 557 replies
  • March 21, 2024

@NatM DocuSign fields are color coded per Recipient.  If you have an envelope with two Recipients, Recipient 1 fields will typically be yellow and Recipient 2 a light blue color.  It is possible all fields were added under the same Recipient or an incorrect Recipient.   When correcting and goin gin to the Next screen where DocuSign fields can be added, check the top left corner to make sure it is on the correct Recipient.   If you still cannot add the fields then the best option is to void and create a new envelope. I have run across situations when an attachment has been added to the envelope that will then no longer allow any changes in the correction outside of adding a new Recipient, perhaps you could try adding a Recipient as “Needs to Sign” adding fields for the new Recipient, and then removing the second Recipient, this swapping the new for the one you are removing.

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    NatM
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  • NatMNewcomer
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  • March 22, 2024

Thank you David. I definitely have recipients added as different fields. I’m just changing one signatory (initial signatory hasn’t signed) so I should be able to Correct, Add a signatory, change the old signatorys role to Receives a Copy then Add Field as I’ve done in the past. The option comes up but it doesn’t let me Add Field. Nothing has been attached to the envelope since I sent it.

I was trying to avoid voiding and resending. 

SOLVED: What I did was replace the initial signatory details with the updated details then re-added the initial signatory as a NEW “Receives a Copy” recipient - that seems to solve it. 

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    David.Schmitz

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