Not appear the changed signature

Hi @Okjung Gong !

Basing in your words, I think the main reason of this is the combination Name+Email. Let me explain better:

When you create/adopt a signature in the DocuSign platform, it’s important to pay attention to the combination Name+Email you used. In short, DocuSign allows a user to have more than one account for the exact same e-mail address, and also, for each account, you can have more than one different combination Name+Email. In other words, supposing that you created a signature with the name “Vinicius ABC DSU”, but you received an envelope to sign with the name “Vinicius DSU”, DocuSign could ask you (recipient) to apply a new signature for this new combination (Name+Email). Let me show you a simple example:

So, supposing you’re sending an envelope to me, depending on the combination (Name+Email) you send, I can have three different types of signatures.

To “solve” it, you can use eSignature Contacts, so you and your colleagues can share the same contact (with the same combination). Check this article for more information: Manage Contacts

The other possibility is to guide your boss to click in her signature and click on Change. She’ll be able to change the signature style.

When I click on the signature field, I don't see the 'change' and 'clear' dropdowns like the screen you showed. And only one signature is registered in her profile.

Hi @Okjung Gong,

I hope you are doing well.

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Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | DocuSign Community Moderator

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