Billing mistake

Hello ​@accountinggcm,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

I understand that even after canceling your subscription, you were charged again, and you’re unable to reach customer service because your account is now free. I truly apologize for any inconvenience this situation may have caused.

According to our community guidelines (DocuSign Community Terms), we can only offer general information. The Account Admin will need to contact Support directly regarding billing inquiries, account change requests, or feature enablement.

Please create a case so that DocuSign support can review your account. The workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@accountinggcm,

Let me know if you need further assistance, and I will gladly help. But if you found my response to be a useful solution to your question, please click the "Best Answer ✅" button at the bottom of the post so It helps other community members who might have similar questions. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.