Hi Team,
We've been using a docusign demo account in our test environment for about 8 months. but we get an error when send envelope:
Error calling CreateEnvelope: {"errorCode":"ENVELOPE_ALLOWANCE_EXCEEDED","message":"The envelope allowance for the account has been exceeded."}
I delete the old envelope expect to reduce the number of envelopes, but it can not work.
could you please give some advice?
Thanks and regards.
Dong
+8Hello
Thank you for reaching out here in Docusign Community.
I suggest that you open a case so they can check the plan associated with your demo account.
You may follow the steps provided in the link below.
Open a case in the Docusign Support Center
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
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