Help Needed: Name displaying incorrectly

Hello ​@Atate,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and want to assure you that we are fully committed to providing you with the best service possible. 

I understand you are having an issue with how your company name appears when you send out documents for signatures. I sincerely apologize for this inconvenience and understand how frustrating it can be.

To confirm, is the issue with the name on the document you sent or on the email notifications? If you can kindly send a screenshot that will help me better understand the situation. ( Note: Please do not reply with any PII as this is a public forum )

I look forward to hearing back from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

​@Atate 

Try to change the user name under “Admin” → “Users”.

There you should probably see the duplicated “Realty” which was probably detected a middle name at some point during sign-up. When you correct your user name here, it should fix the described issue.

Hello ​@Atate,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.