Hello @JohnSantos ,
Thank you for reaching out here in the Docusign Community.
We are aware of the reports and take them very seriously. While, in the interest of security, we don’t disclose specifics that could alert bad actors to our prevention tactics, Docusign has a number of capabilities, technical systems and teams in place to help prevent misuse of our services.
We employ continuous multi-layered monitoring of our systems to identify behaviors and signals that are associated with fraud and illegal activity so we can prevent at the outset improper activities, and in other cases, quickly detect, respond to, and protect against suspicious behavior, using both automated and manual response measures.
- On average, the Docusign team investigates and closes suspicious accounts within 24 hours of the activity being detected or reported.
- When suspicious accounts are reported, the vast majority of those accounts have already been detected by Docusign’s systems and are either under investigation or have already been closed.
- Once an account is closed, all envelopes sent from the account are no longer accessible by the recipient or sender.
Sadly, phishing is on the rise globally. Preventing attackers is a team effort among corporations and consumers — you can find more on our proactive efforts and deterring techniques here.
If you suspect you have received a message from a fraudulent Docusign account, you can report it using the “Report This Email” link found at the bottom of the Docusign envelope email notification you received or through your account using these instructions.
Let us know if you need further assistance with this.
Best regards,
Nathaly | Docusign Community Moderator
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