Subject: Urgent Assistance Needed: Retrieval of Removed Documents

 Hi @Noor,

Thank you for reaching out to the Docusign Community.  

The best course of action if the document was not purged or voided would be accessing the missing document through the email notification’s link. Once there, you will be able to find the Envelope ID, either at the top of the document or, by clicking on Other Actions>View History. With the envelope ID you will be able to access the envelope by pasting it into the following URL:  https://app.docusign.com/documents/details/{envelopeid} 

For detailed steps on this process, see:

Locate a Docusign envelope ID

If the envelope has no folder listed, this could be the cause behind why it is not included on your Agreements page. You can correct this behavior by moving the envelope to the correct folder by following the instructions below:

Move Envelopes Into Folders

In the case that the missing document might have been purged or voided, these documents cannot be recovered once they are deleted. 

Feel free to let us know if you need further assistance with this. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

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Hi Alejandro.

Please note that this documents have been purged and what that terminlogy mean. I sthere a way of retriving these as all I see the certificate of completetion. 

 I need to receover these urgently.

Hi @Noor,

Thank you for following up.

Once a document has been purged, it cannot be recovered. For more details on this topic, see:

What is Purging?

Please don't hesitate to let me know if you have any other questions or concerns and I will address them as soon as possible. 

Best regards,

Alejandro R. | Docusign Community Moderator  

Please click "Best Answer" below if you find my reply to be a valid solution to your issue!

​Hi ​@Noor,

I hope you are doing well.

I would like to confirm if the suggested solution answers your question?           

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,   

Alejandro R. | Docusign Community Moderator   

"Select as Best" below if you find the answer a valid solution to your issue!