Back to Docusign.com
I have created a template and added a document to it, however when I go to add the fields into the document my formatting is messed up. The document looks good when I upload it in my template, however, when I click next to add the fields, the formatting is wrong. I look at the preview and it is still wrong.
Solved
Document Formatting
+1- Newcomer
Best answer by Alejandro.Ramos
Hi
Thank you for reaching out to the Docusign Community with your question!
This behavior is usually related to formatting issues within the document that make it glitch once uploaded to Docusign eSignature. In most cases, this issue can be solved by flattening or printing the document to PDF, and then recreating the envelope. You can find detailed steps on how to print your document to PDF, here:
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2070 replies
- Answer
Hi
Thank you for reaching out to the Docusign Community with your question!
This behavior is usually related to formatting issues within the document that make it glitch once uploaded to Docusign eSignature. In most cases, this issue can be solved by flattening or printing the document to PDF, and then recreating the envelope. You can find detailed steps on how to print your document to PDF, here:
Feel free to let us know if you need further assistance with this.
Thank you for using Docusign, we hope you have a wonderful rest of your day!
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+15- Community Moderator
- 2070 replies
Hi
I hope you are doing well.
I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested?
If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Alejandro R. | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Reply
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Most helpful members this week
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationJoin the Docusign Community by logging in with your Docusign developer or customer account credentials.
Don’t have an account? You can create a free one when registering.
Note: Partner-specific logins are not available yet. Partners should log in as either a customer or developer
Docusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.