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Has anyone seen, or know the solution, beyond removing security from our base document?
Solved
Trying to attach secured PDF returns "Unknown encryption type R = 6" error
- Legacy User
Best answer by Community Expert
My workaround has been to do a 'print to pdf' (for me "Microsoft Print to PDF" as the printer option). This creates a file that I can successfully use in DocuSign.
- Legacy User
- 3548 replies
Hi,
Welcome to the DocuSign Support Community!
DocuSign cannot access a document that has been encrypted/secured by another program.
I have my doubts about this but you can reach out to the software company that generated the encryption to see if they know of a way to remove the security.
Donna | DocuSign Support Community Moderator
- Legacy User
- 3548 replies
Hi,
DocuSign Support stated that this should be working as it had for us prior to this month, and may be related to a new version released earlier this month. This is Adobe Acrobat edit-protection only (to assure legal verbiage is not alterned), not access protection.
I'm awaiting an updated from the Support Center.
- Legacy User
- 3548 replies
I am receiving this error. Is this still an issue. This thread is from 2 years ago?
- Legacy User
- 3548 replies
Hello,
I'm getting this error when I upload a pdf. How can I fix it?
- Docusign Employee
- 1935 replies
- Answer
My workaround has been to do a 'print to pdf' (for me "Microsoft Print to PDF" as the printer option). This creates a file that I can successfully use in DocuSign.
- Legacy User
- 3548 replies
That is a workaround for sure, but absolutely worked!! Thank you very much, Matt! Great workaround!
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