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Recurirng subscription charges in error

T
Newcomer
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I continue to be charged AUD23.10 effective the 1st of every month for at least the last 3 months. 

I checked my account today and could see charge for the last couple of months. When I tried logging in to see if I still had an account, I received the attached email from Docusign confirming to me today that I don’t have an account. 

 

I’ve also attached a screenshot of what I have been charged by DocuSign based on my recent bank statement. 

 

How can this be addressed so that I get my refund and get a confirmation from DocuSign that they will stop charging me in error ? 

Best answer by Christopher.Alpizar

Hello @Tee,

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience that this might cause you, I understand that you are having recurring subscription charges that you have not authorize.

 

For this, you will need to open a case with DocuSign Support, to open a support case with DocuSign, log into the DocuSign Support Center using your credentials. Select your profile image, then click on "Manage Cases" and "New Case". Choose a category and sub-category for your issue, complete the case form, and submit the case. Case statuses include Open, My Action Required, Pending, and Closed. If your case is closed but the issue persists, open a new case and include the case number of the closed case in your comment.

 

How do I open a case in the DocuSign Support Center?

 

Have you created the case?

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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C
Community Moderator
Forum|alt.badge.img+14

Hello @Tee,

 

Thank you for reaching out here in the DocuSign Community.

 

I apologize for the inconvenience that this might cause you, I understand that you are having recurring subscription charges that you have not authorize.

 

For this, you will need to open a case with DocuSign Support, to open a support case with DocuSign, log into the DocuSign Support Center using your credentials. Select your profile image, then click on "Manage Cases" and "New Case". Choose a category and sub-category for your issue, complete the case form, and submit the case. Case statuses include Open, My Action Required, Pending, and Closed. If your case is closed but the issue persists, open a new case and include the case number of the closed case in your comment.

 

How do I open a case in the DocuSign Support Center?

 

Have you created the case?

 

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

 

Let us know if you need further assistance with this.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C
Community Moderator
Forum|alt.badge.img+14

Hi @Tee,

 

I hope you are doing well.

 

I would like to confirm if you were able to solve your issue by utilizing the solution that was suggested or if the information that was provided was useful.

 

If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

 

Otherwise, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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