We've just set up SSO and MFA (Duo) for account access to DocuSign Enterprise. It seems fine for our users that create envelopes. But today we have an internal user that is only trying to just get access to sign a document. And he is getting a message that he does not have access to Docusign, this message is apparently coming from Duo. Anyone have any thoughts? I'm trying to get screenshots or more information from the user on exactly what the message might be.
Thanks
Best answer by Community Expert
Hello,
Thank you for reaching out here in the DocuSign Community.
Usually, signers do not need to authenticate, however, there are settings that can require them to do so, some of these settings can be found under:
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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.