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Docusign Employee
Community UserDocusign Employee
Legacy User
February 27, 2018
Solved

Completed Documents to Salesforce Files

  • February 27, 2018
  • 10 replies
  • 426 views

Hi All,

I see that when sending a DocuSign that you can select from Salesforce Files to send it. However, I'm not seeing any option to attach the completed document to Salesforce Files instead of Notes and Attachments. I'm exploring moving from Notes and Attachments to Files, but having Docusign attach the completed document is a very important business case. Am I missing something?

Best answer by Community Expert

I found this support link that seems to be partially correct: first, after toggling back to DS Classic I went to Connect, found Salesforce, and selected "Use Content Files" in the system settings. Next, in "Configure Login" I couldn't actually apply the custom (My Domain) URL as instructed, so I just changed  SOAP Web Services API Version  to 39. Seemed to do the trick. 

In the end, even though the exact instructions didn't work for me I  did get completed docs to show up in Files. Also: while we're not using Lightning my sandbox did have a My Domain registered. 

10 replies

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
February 28, 2018

If anyone else reads this, I have a working theory that I haven't tested. Salesforce has a flag in Setup>Salesforce Files of "Upload Notes and Attachments as Salesforce Files" or something like that. I belive that should work for Docusign's completed documents. That being said, I have not rested it yet.

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
March 5, 2018

Scott, I just tried your suggestion, with no luck.  Manually uploading an Attachment does get reflected as a File, but via a DocuSign transaction it didn't work. I'm assuming it's something to do with the difference between a user action and an API call. 

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
March 5, 2018

@Greg That's a shame. Seems like a pretty big oversight by Docusign in my opinion. Thanks for trying it out, Greg!

C
Docusign Employee
Community ExpertDocusign EmployeeAnswer
Docusign Employee
March 5, 2018

I found this support link that seems to be partially correct: first, after toggling back to DS Classic I went to Connect, found Salesforce, and selected "Use Content Files" in the system settings. Next, in "Configure Login" I couldn't actually apply the custom (My Domain) URL as instructed, so I just changed  SOAP Web Services API Version  to 39. Seemed to do the trick. 

In the end, even though the exact instructions didn't work for me I  did get completed docs to show up in Files. Also: while we're not using Lightning my sandbox did have a My Domain registered. 

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
March 5, 2018

Greg, you're the best! Thanks for sharing your solution with me. I also put in a case with Docusign so if they provide anything simpler, I will let you know!

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
March 5, 2018

Haha so did I. If their response is useful I'll repost. 

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
April 26, 2018

Hi! We're struggling with the same issue,  but we were permanently transitioned to the new DS experience and can no longer access the DS Classic interface. Also, the support link listed does not seem to take me anywhere. Any help?

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
June 27, 2018

Dakota, I'm not sure what happened with that hyperlink in my original post. Here's a shortened link: http://bit.ly/2KvmMMs 

If you still need to try to resolve this you can open a case with Docusign to have them temporarily open access to Classic. 

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
June 28, 2018

Hi Dakota,

I was able to get this fixed by logging a case with DocuSign and they were able to temporarily move us back to DS Classic, where I made the change, and then they switched us back.  Hope that helps!

C
Docusign Employee
Community MemberDocusign Employee
Legacy User
August 26, 2019

This is still an issue today, I followed the steps in this doc: https://support.docusign.com/en/articles/DocuSign-Connect-for-Salesforce-Writeback-to-Files-in-Lightning and it still did not work. A call to DocuSign support is still needed. They had to toggle something from their end and then it worked.

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