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Hello, I have problems with people receiving the document by email to sign. They are not receiving the email, I already checked that I typed the email correctly from everyone and everything is fine, I resent it and yet only one person received it. What may have happened?

Did you use a Signing Order? If so that means only the Recipient who needs to take an action will receive a notification. Signing Order acts as a sequential signing process, so if you have 5 Recipients, only Recipient 1 gets a notification to take action, once they have completed their action then Recipient 2 is notified by email to take action and so on. If you did not use Signing Order then there are a variety of reasons the Recipient might now receive the notifications as outlined in this DocuSign article...

https://support.docusign.com/en/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails

I sent it over from zipforms and they have not gotten it. W[hat can I do?

@Donna Slavey​  This should still create a Sent envelope in your DocuSign Account under Manage, Sent. I would suggest accessing your DocuSign Account locating the envelope and resending to start. You can also check the accuracy of the email address and correct if needed.

I’ve done all that

There is the possibility that the emails are being blocked on the client or customer side. The followinf article refers to a few receiver issues that include but not limited to rejections by firewalls, spam filters, etc. I would recommend the Recipient (customer) check with their internal IT or Helpdesk to check on incoming email to see if anything from DocuSign was refused, deleted or rejected.

https://support.docusign.com/en/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emails

Thank you guys. I managed to solve, I did not know about the order of signature.

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