How can I unlink a room from a ZipForm transaction. I linked to the wrong one.

Question

Community Expert · Accepted Answer

In talking to the DocuSign help desk, the way to remove the link from a ZipForms transaction to a Transaction Room Transaction is in ZipForms - you can go to the Icon of the ZipForms window you wish to unlink and in the right corner there is a down arrow (carrot) to click on.  A pull down menu appears with an option to link to external programs - elect it and then unselect the TR it is currently linked to.  You can also link to a specific TR transaction using the same options.

Community Member · Answer

I found the following DocuSign article which seems to cover your issue...I confess I do not use Zipforms so if this is not what is needed, I would suggest a DocuSign Support case.

https://support.docusign.com/en/articles/How-do-I-unlink-my-DocuSign-Transaction-Rooms-and-zipForm-accounts

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